Privacy Policy
Elite Collateral (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Elite Collateral provides debt recovery, asset recovery, and venue security services to businesses and
individuals across the UK.
Information We Collect
We may collect the following types of personal information:
- Name and contact details, including email address, phone number, and postal address
- Business details, including company name and registration information
- Financial information related to debts, invoices, or amounts owed
- Identification documents, where required to verify identity or process a case
- Technical information, such as IP address, browser type, and device information, collected automatically when you use our website
- Communication records, including emails, phone calls, and messages exchanged with us
How We Collect Information
We collect information when you:
- Fill in a form on our website, including our free quote form
- Contact us by phone, email, or WhatsApp
- Book a consultation through our Calendly link
- Browse our website, through cookies and similar technologies
How We Use Your Information
We use your information to:
- Provide and manage our debt recovery, asset recovery, and venue security services
- Contact you regarding your enquiry or case
- Verify your identity where necessary
- Meet our legal, regulatory, and licensing obligations
- Improve our website and services
- Send relevant updates about your case, where applicable
Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent, where you have provided it
- Performance of a contract, where processing is necessary to deliver our services
- Legal obligation, where we are required to process data to comply with the law
- Legitimate interests, where processing is necessary for our business operations and does not override your rights
Sharing Your Information
We do not sell your personal data. We may share information with:
- Third parties directly involved in recovering a debt or asset on your behalf
- Legal or regulatory bodies, where required by law
- Service providers who support our operations, such as IT or communication platforms, under appropriate confidentiality agreements
Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can control or disable cookies through your browser settings. For more detail, please refer to our Cookie Policy.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes it was collected for, or as required by law, after which it is securely deleted or destroyed.
Data Security
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, where applicable
- Restrict or object to certain types of processing
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us using the details provided on our website.