Data Protection Statement
At Elite Collateral Recovery (ECR), we take the protection of personal and financial data seriously. This statement explains how we collect, use, and safeguard the information you share with us, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Data We Collect
Depending on the service you use, we may collect the following types of information:
- Full name and contact details (email, phone number, address)
- Business information (company name, registration details)
- Financial and debt-related information (amounts owed, invoice details, payment history)
- Identification documents where required for verification
- Communication records (calls, emails, WhatsApp messages)
How We Use Your Data
We use the information you provide to:
- Assess and act on debt recovery, asset recovery, or security service requests
- Contact you regarding your case or enquiry
- Verify identity where required by law or by the nature of the service
- Meet our legal, regulatory, and licensing obligations
- Improve our services and internal processes
How We Protect Your Data
We use appropriate technical and organisational measures to protect the personal and financial data we hold, including secure storage systems, restricted access, and confidentiality practices across our team. All cases are handled discreetly, and information is only shared with third parties where necessary to carry out the service or where required by law.
Who We Share Data With
We do not sell or trade personal data. Information may be shared with:
- Relevant courts, tribunals, or legal bodies where required
- Licensed third parties directly involved in recovering a debt or asset
- Regulatory or law enforcement bodies where legally obligated
Data Retention
We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or to meet legal, accounting, or regulatory requirements. Once no longer needed, data is securely deleted or destroyed.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, where applicable
- Object to or restrict certain types of processing
- Withdraw consent, where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this statement or how your data is handled, please get in touch via the contact details provided on our website.
This statement may be updated from time to time to reflect changes in our practices or legal requirements.